Política de reembolso


Please return to:
4062 peachtree rd
suite a260
atlanta, ga, 30319
NON USED products to the discretion of ZOESQOQ team will be eligible for return that is made within 14 days of date of delivery to a customer. Any used looking product will be returned and will not be eligible for a refund. Please note return label is not provided or reimbursed and outbound shipping charge is NON REFUNDABLE.
There is a $10 restocking fee that will be subjected to returned and refused delivery orders.
Upon delivery of returned order (can take up to 10 business days) your product(s) will be examined for usage or damage. If none has occur, a refund will be issued to the original method payment method within 7 business days.
PLEASE NOTE: Once products have been shipped, I am not responsible for any issues that arise with lost, held, or stolen packages. Ownership of a package transfers immediately to buyer upon delivery of the package to the shipping carrier.
Incorrect Address: If you provide an incorrect address at the time of purchase and your order has already been shipped, I am not responsible for any delay/non-receipt of package due to your error. Any issue with delivery must be taken up with the shipping carrier.
ZOESQOQ reserves the right to limit or decline any returns or exchanges regardless of whether a customer has a receipt or is not satisfied with their purchase. Every eligible return item is subject to a refund verification process and applicable state laws. The owner of this company has the absolute authority to make final decisions regarding all returns/exchanges.
If you received your order and an item seems to be defective or damage, please email contact@zoesqoq.com with your name, order number, and photos/videos of the damaged product(s). Defective or damaged product(s) need to be addressed within 2 days from the day of delivery. Any other issues, questions, or feedback are openly welcomed. We are more than happy to resolve.