Frequently asked questions
Where are you located?
We are located in Atlanta, Georgia.
Our PO Box is:
4062 peachtree rd, suite A260, 30319
How long does orders take?
Processing times vary depending on current order volume (Usually 3-7 Business Days). High order volume processing time are 7-14 business days. Your order should be delivered within 4 days of being accepted by UPS (U.S. Only) (This does NOT include weekends or holidays).
I put the wrong address, name, or phone number. What do I do?
Please email us firstname.lastname@example.org with your order number/name within 2 hours of placing order and we will try our best fix the error.
How do I cancel my order?
To assure every customer receives their order as quickly and accurately as possible, we are unable to modify or cancel orders. Double check that your order has the correct Name, Address, Phone Number, etc. No changes will be able to be made once order is placed.
What is delivery method?
All orders are dropped off at United Postal Service. Domestic orders are delivered by UPS unless notified otherwise. It is highly suggested to select pick up at ups store when tracking number is provided to avoid any misplacement, theft, or loss of order.
International orders are processed through UPS and will be delivered by your local mail carrier. Zoe’sQOQ are not responsible for any international custom fee’s, by placing your order, you have acknowledged and agreed to our policy.
Where is my order?
You can track your through by the tracking number provided to you in your email when it ships. Or you can view in the Shop App. Please note that once your Zoe'sQOQ order has been accepted by United Postal Service, we are no longer responsible for your package. Contact UPS by their phone number1 (800) 742-5877. UPS will be able to better assist you with the up to date status and where about of your.
How do I inquire about wholesale?
Unfortunately at this time, ZOESQOQ does not offer wholesale(without ZOESQOQ branded) of their products at this
Where is my order?
You can track your through by the tracking number provided to you in your email when it ships. Or you can view in the Shop App. Please note that once your Zoe'sQOQ order has been accepted by United Postal Service, we are no longer responsible for your package. Contact UPS by their phone number1 (800) 742-5877. UPS will be able to better assist you with the up to date status and where about of your package.
What is return policy?
Please return orders to:
4062 peachtree rd
atlanta, ga, 30319
NON USED products to the discretion of ZOESQOQ team will be eligible for return that is made within 30 days of date of delivery to a customer. Any used looking product will be returned and will not be eligible for a refund. Please note return label is not provided or reimbursed and outbound shipping charge is NON REFUNDABLE.
There is a $10 restocking fee that will be subjected to returned orders.
Do you ship to APO/FPO and PO Box addresses?
Yes, we do.
I refused my order, do I receive a refund?
Orders that are refused are subjected to a $10 restocking fee. Shipping charge to an order is non refundable. Once the refused order has arrived to our PO BOX location and picked up by ZOESQOQ team, a refund will be issued.
My order did not go through but money was taken off my card. What happened?
This may happen when being processed through our AVS (Address Verification System) does not match up. When the billing address inputed on website does not match the billing address the bank has, it will take has a temporary hold but will return to your account within 2 business days. Please contact your bank to verify/update billing information to avoid in the future.