Frequently asked questions

We are located in Atlanta, Georgia. 

Our PO Box is:

4062 peachtree rd, suite A260, 30319

Processing times vary depending on current order volume (Usually 3-7 Business Days). High order volume processing time are 7-14 business days. Your order should be delivered within 4 days of being accepted by UPS (U.S. Only) (This does NOT include weekends or holidays).

Please email us contact@zoesqoq.com with your order number/name within 2 hours of placing order and we will try our best fix the error.

To assure every customer receives their order as quickly and accurately as possible, we are unable to modify or cancel orders. Double check that your order has the correct Name, Address, Phone Number, etc. No changes will be able to be made once order is placed.

All orders are dropped off at United Postal Service. Domestic orders are delivered by UPS unless notified otherwise. It is highly suggested to select pick up at ups store when tracking number is provided to avoid any misplacement, theft, or loss of order.

International orders are processed through UPS and will be delivered by your local mail carrier. Zoe’sQOQ are not responsible for any international custom fee’s, by placing your order, you have acknowledged and agreed to our policy.

You can track your through by the tracking number provided to you in your email when it ships. Or you can view in the Shop App. Please note that once your Zoe'sQOQ order has been accepted by United Postal Service, we are no longer responsible for your package. Contact UPS by their phone number1 (800) 742-5877. UPS will be able to better assist you with the up to date status and where about of your.

Unfortunately at this time, ZOESQOQ does not offer wholesale(without ZOESQOQ branded) of their products at this

You can track your through by the tracking number provided to you in your email when it ships. Or you can view in the Shop App. Please note that once your Zoe'sQOQ order has been accepted by United Postal Service, we are no longer responsible for your package. Contact UPS by their phone number1 (800) 742-5877. UPS will be able to better assist you with the up to date status and where about of your package.

Please return orders to:

4062 peachtree rd

suite a260

atlanta, ga, 30319

NON USED products to the discretion of ZOESQOQ team will be eligible for return that is made within 30 days of date of delivery to a customer. Any used looking product will be returned and will not be eligible for a refund. Please note return label is not provided or reimbursed and outbound shipping charge is NON REFUNDABLE.

There is a $10 restocking fee that will be subjected to returned orders.

Yes, we do.

Orders that are refused are subjected to a $10 restocking fee. Shipping charge to an order is non refundable. Once the refused order has arrived to our PO BOX location and picked up by ZOESQOQ team, a refund will be issued.

This may happen when being processed through our AVS (Address Verification System) does not match up. When the billing address inputed on website does not match the billing address the bank has, it will take has a temporary hold but will return to your account within 2 business days. Please contact your bank to verify/update billing information to avoid in the future.

Contact Us

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Thank You so much for contacting us! Please allow up to 6 business days (not including weekends or holidays) for a reply.
The processing time is currently at high order volume. Clicking the link below or opening order confirmation email will give you the high order volume processing time and an estimate of when arrival of order. I am currently moving into my warehouse and setting up as fast as I can to get back on track to shipping orders. Please keep in mind I am a small business of one person doing every thing. I will have a team to help me in 2023 so this will not happen again. I would like to apologize for this delay and any inconvenience this may have caused you. I hope this have not deterred you away.
Here is FAQ page for any questions you may have:
If your package has been scanned or is in transit, please call the shipping courier (UPS OR USPS) customer service number. We would only know what tracking says, and the shipping courier can further help you with location of your package. If not found, please fill out lost package claim on their website for a refund.
Thank You,
ZOESQOQ Team

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