Frequently asked questions

We are located in Atlanta, Georgia. PO BOX 18872Zip Code: 31126

Processing times vary depending on current order volume (Usually 3-7 Business Days). High order volume processing time are 7-14 business days. Your order should be delivered within 4 days of being accepted by UPS (U.S. Only) (This does NOT include weekends or holidays).

Please email us contact@zoesqoq.com with your order number/name within 2 hours of placing order and we will try our best fix the error.

To assure every customer receives their order as quickly and accurately as possible, we are unable to modify or cancel orders. Double check that your order has the correct Name, Address, Phone Number, etc. No changes will be able to be made once order is placed.

All Zoe'sQOQ cosmetics are FINAL SALE, and can not be returned due to sanitary reasons. If there is a problem with your order, email us at contact@zoesqoq.com with your Full Name and Order Number, we will be glad to assist you! Please give us 1-4 Business Days to respond.

All orders are dropped off at United Postal Service. Domestic orders are delivered by UPS unless notified otherwise. It is highly suggested to select pick up at ups store when tracking number is provided to avoid any misplacement, theft, or loss of order.

International orders are processed through UPS and will be delivered by your local mail carrier. Zoe’sQOQ are not responsible for any international custom fee’s, by placing your order, you have acknowledged and agreed to our policy.

You can track your through by the tracking number provided to you in your email when it ships. Or you can view in the Shop App. Please note that once your Zoe'sQOQ order has been accepted by United Postal Service, we are no longer responsible for your package. Contact UPS by their phone number1 (800) 742-5877. UPS will be able to better assist you with the up to date status and where about of your.

Unfortunately at this time, ZOESQOQ does not offer wholesale(without ZOESQOQ branded) of their products at this

You can track your through by the tracking number provided to you in your email when it ships. Or you can view in the Shop App. Please note that once your Zoe'sQOQ order has been accepted by United Postal Service, we are no longer responsible for your package. Contact UPS by their phone number1 (800) 742-5877. UPS will be able to better assist you with the up to date status and where about of your package.

Contact Us

Thank You so much for contacting me. Please allow 2-4 business days (NOT including weekends OR holidays) for a response.

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