Thank You so much for contacting us! Please allow up to 6 business days (not including weekends or holidays) for a reply.
If your package has been scanned or is in transit, please call the shipping courier (UPS OR USPS) customer service number. We would only know what tracking says, and the shipping courier can further help you with location of your package. If not found, please fill out lost package claim on their website for a refund.