FAQ'S

•  Where are you located?

We are located in Atlanta, Georgia. 
PO BOX 18872

Zip Code: 31126

• How long does orders take?

Processing times vary depending on current order volume (Usually 3-7 Business Days). High order volume processing time are 7-14 business days. Your order should be delivered within 4 days of being accepted by UPS (U.S. Only) (This does NOT include weekends or holidays).

• I put the wrong address/name/phone number, etc. What do I do?

Please email us contact@zoesqoq.com with your order number/name within 2 hours of placing order and we will try our best fix the error.

• Why is my order going back to sender?

It could be for the following reasons: Incorrect address or unclaimed package. If either are the reason to it being returned to us, you will be have to pay $7 for reshipping label. There are no refunds when it is shipped back to us. By placing your order, you have read and agreed to these terms. Effective 09/09/2020 at 12:00 AM EST.

• What is the return policy?

All Zoe'sQOQ cosmetics are FINAL SALE, and can not be returned due to sanitary reasons. If there is a problem with your order, email us at contact@zoesqoq.com with your Full Name and Order Number, we will be glad to assist you! Please give us 1-4 Business Days to respond.

• ​What is the delivery method?

All orders are dropped off at United Postal Service. Domestic orders are delivered by UPS unless notified otherwise. All orders have signature confirmation to avoid any misplacement, theft, or loss of order.

International orders are processed through UPS and will be delivered by your local mail carrier. Zoe’sQOQ are not responsible for any international custom fee’s, by placing your order, you have acknowledged and agreed to our policy.

• Where is my order?

You can track your through by the tracking number provided to you in your email when it ships. Or you can view in the Shop App. Please note that once your Zoe'sQOQ order has been accepted by United Postal Service, we are no longer responsible for your package. Contact UPS by their phone number 1 (800) 742-5877. UPS will be able to better assist you with the up to date status and where about of your package.

• How do I cancel/modify my order?

To assure every customer receives their order as quickly and accurately as possible, we are unable to modify or cancel orders. Double check that your order has the correct Name, Address, Phone Number, etc. No changes will be able to be made once order is placed.

• How do I inquire about wholesale?

Unfortunately at this time, ZOESQOQ does not offer wholesale(without ZOESQOQ branded) of their products at this time.

 

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