FAQ'S
PO BOX 18872 Zip Code: 31126
Processing times vary depending on current order volume (Usually 3-7 Business Days). High order volume processing time are 7-14 business days. Your order should be delivered within 4 days of being accepted by UPS (U.S. Only) (This does NOT include weekends or holidays).
All Zoe'sQOQ cosmetics are FINAL SALE, and can not be returned due to sanitary reasons. If there is a problem with your order, email us at contact@zoesqoq.com with your Full Name and Order Number, we will be glad to assist you! Please give us 1-4 Business Days to respond.
All orders are dropped off at United Postal Service. Domestic orders are delivered by UPS unless notified otherwise. All orders have signature confirmation to avoid any misplacement, theft, or loss of order. International orders are processed through UPS and will be delivered by your local mail carrier. Zoe’sQOQ are not responsible for any international custom fee’s, by placing your order, you have acknowledged and agreed to our policy.
To assure every customer receives their order as quickly and accurately as possible, we are unable to modify or cancel orders. Double check that your order has the correct Name, Address, Phone Number, etc. No changes will be able to be made once order is placed.
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